Consumers have a 30-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason.
The cancellation period shall be thirty days from the day on which you or a third party other than the carrier designated by you takes possession of the last partial shipment or the last item.
To exercise your right of withdrawal, you must inform us ( TS Deko return center, Kastanienallee 13, 21640 Nottensdorf , support@ts-deko.de ) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within thirty days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than thirty days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the thirty-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
- The right of withdrawal does not apply to the following contracts: Contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery (including our respiratory masks with adhesive closure packaging).
- Contracts for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.
- Contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
- Contracts for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.
- Contracts for the delivery of goods whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period.
Returns for "3 for 2" offers
If you purchase items as part of a "3 for 2" offer and decide to return one or more of those items, you will forfeit the discount. In this case, you will be charged the full price for the items you keep.
Returns for "2 for 1" offers
If you return one or both items from a "2 for 1" offer, the discount will be void. You will then be required to pay the full price for the item(s) you keep.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
– To TS Deko return center, Kastanienallee 13, 21640 Nottensdorf , support@ts-deko.de
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Delete as appropriate.